Shipping and Returns

All items are FINAL SALE unless you purchase Seel Return Assurance.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is Final Sale.

Damages and issues 

Please inspect your order upon reception and contact us immediately at shelly@roomshop.us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Information

We ship items within 3 business days after receipt of payment via USPS Priority Mail, First Class Mail, and First Class International (arrival time varies, can take up to 3 weeks) and UPS. All packages are covered via Shipsurance. If package is lost in transit customer should email us at shelly@roomshop.us and we will manage the insurance claim. Once notified, customer must fill out claims forms provided in a timely manner for replacement/reimbursement. If you select Express options, we will do everything in our power to ship the following business day.

Tracking will be provided the day of shipment. 

 

- International Shipping - 

International customers must pay any fees or duties incurred by their countries upon shipping. Customs fees are determined by the country of origin. Items sent via First Class International are shipped at the buyer's risk, as these packages are untraceable after they leave the US. All International packages are also covered via Shipsurance. If package goes missing, please contact Shelly@roomshop.us and we will manage the insurance claim. Once notified, customer must fill out claims forms provided in a timely manner for replacement/reimbursement.

If International packages are returned for insufficient address, customer has the option of paying for shipping again with correct address. If shipment is denied by customer for customs fees, we are unable to refund anything bc we have to pay to get shipment returned to the US.